![]() The assignment shaped my leadership techniques, it gave me a sense of motivation, helped me learn about surveying and designing strategies, and finally on how to deliver effectively. ![]() The assignment was very good as I was able to gain quality experience in the field. I have come to think of the feelings that I had at the start of the assignment and I have realized that it is a natural happening and I was nervous as I am not used to leading a group and also that I had no experience in the survey assignments. They were able to encourage me in fulfilling the assignment. However, my group members were determined in achieving the results of the assignment and they made me feel motivated. I was discouraged in moving forward as the group leader. Furthermore, the technology used in the hotel was out dated and this made the operations move slowly. I was saddened and upset by the state of things especially the delivery of service by the staff. The situation that was present at the hotel made me feel like giving up on the survey assignment. My thoughts were to develop my skills and sharpen them in areas such as assessment and constructive feedback, designing relevant survey materials which the group members could use and update them where necessary, and finally know the techniques important for the survey. In addition, I had the feeling that as a team leader I need to learn more on how to conduct the survey and how to lead the team in delivering the desired results. Therefore, I was feeling that I lack the techniques needed in the survey. I currently do not hold the relevant knowledge in delivering this kind of assignments since I lack the experience. As the team leader, I have the role in delivering excellent master class assistant to the Junction Hotel according to the needs and wants of the business. I am part of the group that is in charge of providing appropriate knowledge and help the business to improve their operations by motivating the staff. ![]() The billing machine was also not reliable and we had to walk back to the reception area to pay the accommodation bills. However, the staff at the hotel were slow in how they offered their services and also the type of technology that they used was not reliable as they had misplaced some of the information on the group members. The staff welcomed me into the hotel with courtesy and they were very friendly. The staff at the hotel were to deliver excellent services as I was taking part in the exercise as a mystery shopper exercise. The incident took place in Junction hotel during an evening session where I was due to spend the night at the hotel’s rooms. As part of the group, I started planning and delivering my part of the group’s expectations. I was part of the group taking part in ensuring the functioning of the group. On the first day, the group spent the night at the hotel as part of the exercise and getting an experience of the operations. The whole group was expected to take part in the exercise as to be able to help the hotel improve its operations. The group was supposed to check the hotel's books of account, the building, kitchen, and finally, have an interview with the staff. ![]() I am working as a group leader in a group that was delegated the duty of doing a survey of a hotel. This paper applies the Gibbs Framework as follows: The reflective period was found in the frame of Gibbs as a useful method for thought in the different phases of the hotel experience of the party. In addition, the context can examine the emotions and experiences that occur in a situation and can navigate similar circumstances in the future. 230), because it provides a straightforward picture of a situation in which one lives. The framework is important to analytical thought, according to McGregor & Cartwright (2011, p. Gibbs System for Reflection is the best method to use (1988). ![]()
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